Complaints against the Council
Complaints against the Council
We are committed to being an open and transparent organisation which operates to the highest standards of public sector administration and management. However, we recognise that occasionally things may go wrong.
If you are dissatisfied with our performance, then we want to give you the opportunity to raise the matter with us. We will do our best to respond to your concern and if we have made a mistake, acknowledge this and put things right.
If you are dissatisfied with any aspect of the Council's performance or operation, you may wish to discuss the issue informally in the first instance with our Information Security and Access Officer who will consider whether it is possible to rectify the situation to your satisfaction without the need to make a formal complaint. The contact details for our Information Security and Access Officer are given below.
Information Security and Access Officer
Scottish Funding Council
Donaldson House
97 Haymarket Terrace
Edinburgh
EH12 5HD
Tel: 0131 313 6691
Email: info@sfc.ac.uk
If you decide to make a formal complaint, you will find a copy of the Council's complaints procedure here.
View this page in Gaelic.